Objective
Help participants recognize and understand their own emotions, strengths, and limitations.
Teach skills for managing and controlling emotional responses, particularly in stressful or challenging situations.
Foster a positive attitude toward achieving goals and sustaining personal drive.
Enhance the ability to understand and respond to the emotions and needs of others
Develop communication, conflict resolution, and relationship-building abilities.
Integrate EI skills into everyday interactions, decision-making, and leadership tasks
Learning Outcome
Recognize their own emotions, strengths, triggers, and limitations
Understand how their emotions impact behavior, decisions, and performance
Manage emotions effectively under pressure or stress
Demonstrate self-control, adaptability, and professional conduct
Maintain internal drive, resilience, and a positive mindset
Set and pursue goals with commitment and accountability
Understand others’ emotions, perspectives, and needs
Respond appropriately to customers, colleagues, and stakeholders
Read social cues, group dynamics, and organizational culture
Build strong relationships, collaboration, and influence
Course Content
Module 1: Understanding the Emotional intelligence
What is the emotional intelligence?
Why is it important?
Ask some participants to share the practices of the emotional intelligence
Module 2: Group work of five elements of Emotional Intelligence
Self-awareness
Self-regulation
Motivation
Empathy
Social awareness
Case studies
Module 3: Develop emotional intelligence by working in group
Self-awareness
Self-regulation
Motivation
Empathy
Social awareness
Module 4: Work in group to develop action plans of emotional intelligence at the workplace
Self-awareness
Self-regulation
Motivation
Empathy
Social awareness
Who is it for?
Sales Manager
Branch Manager
Relationship Manager
All type of Managers
Head level
Director level
Training Method
Theory (3.00 hours) Practice (5.00 hours)
Minimum Entry Requirements
Participants should be supervisors, team leaders, managers, or aspiring leaders
Basic experience working in a team or organizational environment
Ability to communicate in English
Willingness to participate in self-reflection, discussions, and activities
No prior leadership or psychology training required
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