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Date: 2026-07-28
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Time: 8:00AM-5:00PM
Objective
Communicate clearly and confidently in professional and multicultural settings
Improve teamwork and collaboration across departments and cultures
Understand cultural differences and adapt communication styles accordingly
Reduce misunderstandings and conflicts caused by cultural gaps
Build trust, respect, and inclusion in diverse teams
Learning Outcome
Communicate more clearly and confidently
Collaborate more effectively across teams
Show higher cultural awareness and sensitivity
Reduce workplace misunderstandings and conflicts
Contribute positively to a respectful and inclusive work culture
Course Content
DAY 1: COMMUNICATION EXCELLENCE (8 Hours)
Module 1: Foundations of Effective Communication (1.5 hrs)
What is effective communication in today’s workplace
Communication process and common barriers
Formal vs informal communication
Communication in local vs global organizations
Activity: Communication gap simulation
Module 2: Verbal & Non-Verbal Communication Skills (1.5 hrs)
Tone, clarity, and word choice
Body language, facial expressions, eye contact
Cultural interpretation of non-verbal cues
Activity: Role-play with feedback
Module 3: Active Listening & Powerful Questioning (2 hrs)
Levels of listening
Listening with empathy and respect
Asking open vs closed questions
Avoiding assumptions and judgment
Activity: Listening drills & paired practice
Module 4: Professional Communication in the Workplace (2 hrs)
Communicating with managers, peers, and teams
Giving and receiving feedback constructively
Managing difficult conversations
Communication via email, messaging, and meetings
Activity: Case study & group discussion
Module 5: Communication for Team Success (1 hr)
Building trust through communication
Aligning expectations and responsibilities
Preventing misunderstandings
Activity: Team communication exercise
DAY 2: COLLABORATION & CROSS-CULTURAL SKILLS (8 Hours)
Module 6: Collaboration & Teamwork Essentials (1.5 hrs)
What makes collaboration successful
Roles, accountability, and shared goals
Collaboration across departments
Activity: Team problem-solving challenge
Module 7: Understanding Cross-Cultural Differences (2 hrs)
What is culture and why it matters
Cultural dimensions (communication style, time, hierarchy, decision-making)
High-context vs low-context cultures
ASEAN & international workplace examples
Activity: Cultural awareness self-assessment
Module 8: Cross-Cultural Communication Skills (1.5 hrs)
Adapting communication styles
Managing language and accent differences
Respectful communication across cultures
Activity: Cross-cultural role-play scenarios
Module 9: Managing Conflict in Multicultural Teams (1.5 hrs)
Sources of conflict in diverse teams
Cultural approaches to conflict
Win-win conflict resolution techniques
Activity: Conflict case study & group role-play
Module 10: Building an Inclusive & Collaborative Workplace (1.5 hrs)
Trust, respect, and psychological safety
Inclusive behaviors and mindset
Personal action plan for workplace application
Activity: Personal action planning & group sharing
Who is it for?
Managers & supervisors
Team leaders
Sales, service, operations, and project teams
Professionals working in multicultural or international environments
Training Method
Theory (6.50 hours) Practice (9.50 hours)
Minimum Entry Requirements
Minimum 15–20 participants per class (recommended for effective group activities)
Participants should be:
Employees, supervisors, team leaders, or managers
Able to communicate in the training language (English or bilingual English–Khmer, if applicable)
Willing to participate in discussions, role-plays, and group work
No prior technical knowledge required
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