Objective
Understand the roles and responsibilities of an effective manager and leader
Apply core management skills to plan, organize, and control work activities
Develop leadership behaviors that motivate and engage team members
Communicate effectively with team members and stakeholders
Manage team performance and handle workplace challenges professionally
Improve problem-solving and decision-making skills
Build trust, accountability, and teamwork within their teams
Learning Outcome
Demonstrate improved confidence in managing and leading teams
Apply effective communication and leadership techniques at work
Plan and organize team tasks more efficiently
Handle performance issues and conflicts professionally
Make better decisions in daily managerial situations
Strengthen teamwork, accountability, and productivity
Course Content
Day 1: Management Fundamentals & Self-Leadership
Module 1: Introduction to Management and Leadership
Difference between management and leadership
Roles of first-line managers in today’s workplace
Key challenges faced by supervisors
Leadership styles and their impact on teams
Module 2: From Individual Contributor to Manager
Changing mindset and responsibilities
Managing former peers
Setting expectations and boundaries
Building professional credibility
Module 3: Planning, Organizing & Time Management
Setting goals and priorities
Basic work planning and delegation
Time management techniques for managers
Monitoring tasks and follow-ups
Module 4: Effective Communication Skills
Verbal and non-verbal communication
Giving clear instructions
Active listening skills
Managing misunderstandings and feedback
Day 2: Leading People & Managing Performance
Module 5: Motivating and Leading Teams
Understanding motivation and engagement
Leadership behaviors that inspire performance
Building trust and respect
Creating a positive work environment
Module 6: Performance Management Basics
Setting performance expectations
Coaching and guiding employees
Handling poor performance
Giving constructive feedback
Module 7: Problem Solving & Decision Making
Identifying problems at work
Root cause analysis (basic tools)
Practical decision-making techniques
Managing risks and consequences
Module 8: Managing Conflict & Workplace Challenges
Common causes of conflict
Conflict management styles
Handling difficult employees and situations
Maintaining professionalism under pressure
Module 9: Action Planning & Personal Development
Self-assessment of leadership strengths
Creating individual action plans
Applying learning to the workplace
Course review and commitments
Who is it for?
First-line managers and supervisors
Newly promoted managers
Team leaders and shift leaders
Senior staff preparing for management roles
Managers from any industry (manufacturing, sales, service, finance, NGOs, hospitality, etc.)
Training Method
Theory (6.50 hours) Practice (9.50 hours)
Minimum Entry Requirements
Basic working experience (1–2 years or more)
Currently in or preparing for a supervisory role
Willingness to participate in discussions and activities
Training room with seating and tables
Projector and screen
Whiteboard or flip chart
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