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Date: 2026-06-27
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Time: 08:00 am – 05:00 pm
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Objective
Understand the role of KPIs within the Performance Management System (PMS).
Translate organizational and departmental goals into measurable KPIs.
Design SMART and meaningful KPIs for different job roles.
Differentiate between output, outcome, efficiency, and quality KPIs.
Monitor, review, and analyze KPI performance effectively.
Use KPIs as a tool for performance coaching, feedback, and improvement.
Avoid common KPI setting and evaluation mistakes.
Learning Outcome
Clearly understand how KPIs support organizational success.
Be able to design relevant, measurable KPIs for different roles.
Monitor and evaluate performance using KPI data.
Conduct objective, KPI-based performance discussions.
Apply KPIs as a management, coaching, and improvement tool.
Contribute to a stronger performance-driven culture.
Course Content
Day 1: Performance Management & KPI Design
Module 1: Performance Management Fundamentals
What is Performance Management?
Performance Management vs. Performance Appraisal
Benefits of effective PMS in private-sector organizations
Roles of managers and employees in performance management
Performance Management Cycle
Module 2: Understanding KPIs
What are KPIs and why do they matter
Leading vs. Lagging Indicators
Strategic KPIs vs. Operational KPIs
Individual, Team, and Department KPIs
KPI alignment with business strategy
Module 3: SMART KPI Setting
SMART framework applied to KPIs
Quantitative vs. qualitative KPIs
Output, outcome, efficiency, quality, and behavioral KPIs
Common KPI mistakes and how to avoid them
Module 4: KPI Development Workshop
Identifying key result areas (KRAs)
Writing role-based and department KPIs
Group exercise: Designing SMART KPIs
Presentation and facilitator feedback
📗 Day 2: KPI Monitoring, Review & Performance Improvement
Module 5: KPI Measurement and Target Setting
Defining performance standards and benchmarks
Setting realistic yet challenging targets
Weighting KPIs and performance scoring
KPI tracking tools (scorecards, dashboards)
Module 6: Monitoring and Reviewing KPI Performance
Continuous performance monitoring
Mid-year and periodic KPI reviews
Data collection and performance evidence
Managing KPI deviations and performance gaps
Module 7: Using KPIs for Feedback, Coaching & Development
Conducting KPI-based performance discussions
Giving constructive feedback using KPI data
Linking KPIs to coaching and development plans
Managing underperformance using KPIs
Module 8: Action Planning & Implementation
Integrating KPIs into daily management practices
Ensuring fairness, consistency, and transparency
Department-level KPI implementation plan
Personal action plan and commitment
Who is it for?
Managers and Department Heads
Supervisors and Team Leaders
HR Managers and HR Executives
Business Owners and Operations Managers
Professionals involved in goal setting and performance review
Training Method
Theory (6.50 hours) Practice (9.50 hours)
Minimum Entry Requirements
Participants should hold a supervisory, managerial, or KPI-related role.
Basic understanding of business operations or organizational structure.
Willingness to participate in discussions and group exercises.
Participants are encouraged to bring:
Their job description or department objectives
Existing KPIs (if available)
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