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Course Details

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Objective

  • Think critically and objectively when facing workplace problems

  • Clearly define problems and distinguish causes from symptoms

  • Analyze issues using structured problem-solving tools

  • Generate multiple practical solutions and evaluate alternatives

  • Make logical, evidence-based decisions

  • Communicate solutions clearly and professionally to stakeholders

Learning Outcome

  • Approach problems logically and objectively

  • Identify root causes rather than surface symptoms

  • Propose practical and well-reasoned solutions

  • Evaluate risks before implementing decisions

  • Communicate ideas clearly and confidently

  • Contribute more effectively to team and organizational decisions

Course Content

DAY 1: Foundations of Critical Thinking & Problem Analysis

Module 1: Introduction to Critical Thinking

  • What is critical thinking and why it matters at work

  • Common thinking errors and assumptions

  • Reactive vs proactive thinking

  • Critical thinking mindset for professionals

Module 2: Defining the Right Problem

  • Symptoms vs root problems

  • Writing clear problem statements

  • Fact-based vs opinion-based problems

  • Exercise: Reframing unclear problems

Module 3: Root Cause Analysis

  • Introduction to root cause analysis

  • Tools:

    • 5 Whys

    • Fishbone (Cause-and-Effect Diagram)

  • Group exercise: Identifying real causes

Module 4: Information Gathering & Analysis

  • What data and information are relevant

  • Asking the right questions

  • Avoiding bias and assumptions

  • Practical case analysis

DAY 2: Solution Development, Decision-Making & Communication

Module 5: Generating Effective Solutions

  • Divergent vs convergent thinking

  • Brainstorming techniques

  • Creative thinking tools (SCAMPER)

  • Group activity: Solution generation

Module 6: Evaluating Alternatives & Risk Assessment

  • Decision-making criteria (impact, cost, feasibility, risk)

  • Decision Matrix technique

  • Basic risk assessment (likelihood & impact)

  • Exercise: Selecting the best solution

Module 7: Rational Decision-Making

  • Rational decision-making model

  • Avoiding emotional and biased decisions

  • Individual vs team decision-making

  • Case study discussion

Module 8: Communicating Solutions Clearly

  • Structuring solution communication

  • Explaining logic and benefits

  • Handling objections and questions

  • Presentation practice and feedback

Who is it for?

  • Executives and Managers

  • Supervisors and Team Leaders

  • Professionals and Officers

  • Sales, Marketing, Operations, Finance, HR staff

  • Project team members

  • Entrepreneurs and Business Owners

  • Fresh graduates and high-potential employees

Training Method

Theory (6.50 hours) Practice (9.50 hours)

Minimum Entry Requirements

  • No prior technical knowledge required

  • Basic workplace experience recommended

  • Willingness to participate in discussions and group activities

  • Recommended: 15–30 participants

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